After reviewing your supplemental and required readings/resources, answer the following questions and prompts.

Summarize the key facts in the case.

Explain how Viviana’s class, age, ethnicity, sexual orientation, gender, culture, spiritual background, disability, or ability might influence interactions with this client. Select at least three of these for consideration.

Identify and write out the statements that Viviana made that expressed active listening and understanding.

Write three out additional things that Viviana might have said to express active listening and understanding.

Describe what happened in the interview that makes you think that Hideko felt understood?

Write a summarizing statement that Viviana might have used with Hideko.

Did Viviana use questions appropriately? Why or why not?

Did the practitioner use silence appropriately? Why or why not?

What do you know about the client’s strengths and resources (including spiritual and cultural resources)? Write out two statements the practitioner could have made to identify strengths or positive factors.

Format
Students should use the following format for their written assignment.

Your paper should use an essay format (introduction, body, and conclusion).

It should be a minimum of 1200 words.

Your paper must use APA format and cite sources, as necessary. If you need a refresher on APA, reference the APA Learning UnitLinks to an external site..

In addition to the 1200 words of written content, please include:

Title Page

These headings and subheadings:

Client Background and Factors of Diversity

Building Empathy through Active Listening

Using Questions and Silence Effectively