Read the “Proposed Call Center Operations Department” section of the Gail Industries Case Study.

Write a  policy and procedure analysis for the proposed call center operations department within Gail Industries.

• Analyze the risks and the impact to the organization for those risks.
• Devise controls to mitigate the identified risks.
• Indicate the industry standards that the company must follow for processing credit card payments.
• Identify the types of IT audits that would be performed to minimize risk to the organization and its stakeholders.
• Discuss the relationship between IT governance and IT audits for the success of Gail Industries.