Translate the VOC into the VOP. Using the HCAHPS survey from CMS, develop a measurable indicator for the first 25 questionnaire items. Provide an example for each of the 25 items. Here are a couple of examples to help get you started:

1. How often did nurses treat you with respect? Percentage of times a nurse called a patient by his or her name.

2. How often did nurses listen carefully to you? Number of times per visit the nurse interrupted the patient.

HCAHPS Survey: https://s3.us-east-1.amazonaws.com/blackboard.learn.xythos.prod/595a83118bf1e/484601?response-content-disposition=inline%3B%20filename%2A%3DUTF-8%27%272.3_Survey_Handout_2018_survey-instruments_english_mail.pdf&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20200416T012127Z&X-Amz-SignedHeaders=host&X-Amz-Expires=21600&X-Amz-Credential=AKIAIL7WQYDOOHAZJGWQ%2F20200416%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=905afa8c4746bcb5925ac3748f4b929e570f6272144497666703d63c655d0d30

Review the below supplemental resources for information on the survey:
Hospital Consumer Assessment of Healthcare Providers and Systems Survey: https://hcahpsonline.org/
HCAHPS: Patients’ Perspectives of Care Survey at CMS: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS