Identify one way, in the early years, that salesforce.com addressed market confidence in its cloud-based systems. Was this way successful? Why or why not?
How does Salesforce.com use the Ideaexchange for a competitive advantage? What benefits does it provide to the company and its customers?
Explain how office space design in the San Francisco headquarters was changed and why this change was expected to return value to Salesforce.com.
Identify at least two challenges that Salesforce.com faces and explain why these are important challenges to Salesforce.com.
Discuss multi-tendency in the cloud. How can this present security issues to Salesforce.com?
What other information systems could be used in conjunction with the Salesforce.com to improve customer satisfaction?
Define a CRM and explain why this type of technology is important to organizations.
