How do you handle complaints from customers (internal and external)? How do you orient new employees (technical and clerical) to the department? How do you motivate employees? How do you discipline employees? How do you do performance evaluations? What is your process for purchasing new equipment? How do you do prepare for inspections (JCAHO, state health departments, etc…)? Combine all of the data collected from each manager/director and summarize it. Use each question as a subject heading Include suggestions for improving any of the processes used by the managers/directors.