The balanced scorecard (BSC) aims to identify internal problems by comparing functions to predefined performance metrics. Once feedback from balance scorecards is received and interpreted, an organization can make changes to internal functions and improve external outcomes. The data provides an organization quantitative data to make a more informed decision to grow the company. (Tarver, 2019) Traver describes the four main measuring aspects of a business are learning and growth, business processes, customers, and finance. Business processes and Customer perspectives are nonfinancial measures of a business. Business processes are evaluated by determining how well items are produced and how management tracks delays, gaps, shortages, or waste. Customer perspective is an important measure that gauges their satisfaction with price, quality, and product availability. Tarver, E. (2019). Use a Balanced Scorecard to Detect and Prevent Firm Weaknesses. Retrieved from Investopedia website: https://www.investopedia.com/terms/b/balancedscorecard.asp