Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

After reviewing Chapters 8 and 9 of the course text and other resources, Discuss Key Concepts in IT Budgeting

Note: Your initial post will be your answer to the Question and is to be 250 – 300 words with at least two references. Initial post will be graded on length, content, grammar and use of references. References should always be below each question as they are a different topic and not related in any way.

References: 

McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and practices (3rd ed.). Pearson.

Question 2:

Read the RR Communications Case Study on pages 156-159 in the textbook. Answer Discussion Questions 1-3 at the end of the Case Study. Your responses must be complete, detailed and in APA format.

Discussion Questions

1. List the advantages of a single customer service center for RR Communications.

2. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

3. Is it possible to achieve an enterprise vision with a decentralized IT function?

Note: Your initial post will be your answer to the Question and is to be 500 – 550 words with at least two references. Initial post will be graded on length, content, grammar and use of references. References should always be below each question as they are a different topic and not related in any way.

References: 

McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and practices (3rd ed.). Pearson.

Question 3:

What steps would you include in order to maintain the chain of custody?

Note: Your initial post will be your answer to the Question and is to be 250 – 300 words with at least two references. Initial post will be graded on length, content, grammar and use of references. References should always be below each question as they are a different topic and not related in any way.