Read the case study. Discuss and answer the questions below.
Discussion Questions: Thoroughly answer the questions and clearly articulate ideas. Provide scholarly sources to support ideas in question 4. (15 pts total)

Reflection Paper: Share your rationale and final decision regarding Makena Lane’s future with the
company. Incorporate answers to questions 1-4 in your paper which lead to your final decision provided in question 5. Include in your paper the scholarly works that support your answer to question 3.

Present ideas clearly and thoroughly and respond to questions/comments with tact and professionalism.

Questions
1. Describe the issue at hand and identify the type of coaching intervention selected to address the problem. Include in your response what’s at stake for Makena Lane and if coaching is the
appropriate intervention. Explain your perspective.

2. Identify and describe any barriers to coaching that may exist for Makena Lane. How should
these be addressed?

3. Review all the coaching documents (documentation, etc.) provided by the coach and
coachee/client. Evaluate the coach’s efforts and practices. Was this effective coaching and did
the coach act ethically? Explain your answer, supported by 4 scholarly sources and facts from
the case study. Include in your response whether or not Betsy Hale is a good coaching fit for
Makena Lane and if Makena is coachable.

4. If you had the opportunity to coach Makena shortly after she was not initially promoted, what
coaching model would you employ to coach Makena? Explain your decision. Develop 4
powerful questions to ask Makena during your first session. You may not ask “What do you
really want?” Additionally, describe how you will develop a rapport with Makena Lane.

5. If you were Mills, what would you do—promote Makena Lane or not?