Book for Questions: Quality and Performance Excellence

Pleease read carefully, theses are all seprate discussion boards.  PLease read and ensure to respond carefddully . Each response must be at least 2-3 paragrphs. 2 at the lease . The price that is set is the proce that i am sticking to the assignment is due by friday

1)Think about a recent personal service you purchased (It could either be a separate service or part of a goods purchase).  Chapter 1 discusses the most important and reference page are required with each case studyfactors of see in Module 1 under Chapter 1’s PowerPoint slide #14.

2)Which quality philosophy discussed in Chapter 2, Deming, Juran, or Crosby, do you personally feel more comfortable with? Why? Which of these approaches do you think would possibly work best in your own organization?

3)Pick a tool, technique, or philosophy found in Chapter 4 and discuss why you selected it and how you could apply it to your life (or perhaps to the life of someone you know – you do not need to use real names!).

4)Chapter 6 & 7 discuss the concept of internal customers. Some managers resist this concept arguing that the only customers people should worry about are the ones who are paying the bills. Discuss.

5)Chapter 8 discusses Quality Teams. Think of a team you participated in recently (at work or otherwise) and analyze it using the criteria for effectiveness discussed in the chapter. Was it successful? Was it lacking in any of the dimensions? What could have been done to improve the teamwork?