Describe an example of how a business might improve the performance of one of its existing business processes.

1. What do we mean by lead information and lag information? Give an example of each, and describe the role that information could play in starting or improving a business process.

3. Describe an example of how a business might improve the performance of one of its existing business processes. This could be a hypothetical example, or one you’ve experienced as an employee or a customer. What challenges were encountered in improving the process? How were lead and lag information used in initiating and assessing the improvements?