Discuss and define key items in an SLA, the use of predictive analytics and how an IT manager might use such analytics, how to mitigate vendor lock-in.

Cloud Services – based on content from Chapters 10-13 in Cloud computing: SaaS, PaaS, IaaS, virtualization, business models, mobile, security and more.
Overview: Discuss and define key items in an SLA, the use of predictive analytics and how an IT manager might use such analytics, how to mitigate vendor lock-in.
Guidelines for Submission: Submit a Word document that is 3-4 pages in length (excluding title page, references, and appendices) and include at least three credible scholarly references to support your findings.use apa guidelines to site references
Include the following critical elements in your essay:
I. Discuss key items that should be included in an SLA.
II. Define predictive analytics and discuss how an IT manager might use such analytics.
III. Define and discuss vendor lock-in and identify steps a company should take to mitigate this risk.
Required elements:

Order Management