1. Describe the role that need deficiencies play in motivating employees. 2. Compare the major differences between the four content approaches of motivation. 3. Give examples of how the three process approaches affect employee motivation. 4. Examine how the changing nature of the psychological contract influences employee motivation. 5. Summarize the action steps that managers can take to motivate employees. CHAPTER 6 1. Describe the relationship between job design and quality of work life. 2. Summarize the key components in the general model of job design. 3. Identify the key elements linking job design and performance. 4. Compare the job design concepts of range and depth 5. Give examples of how managers can influence how employees perceive their jobs. 6. Explain the differences between job rotation, job enlargement, and job enrichment. 7. Discuss how quality is being designed into jobs today. CHAPTER 7 1. Describe the purposes of performance evaluation. 2. Explain how feedback is used to evaluate performance. 3. Summarize the basic principles of reinforcement theory. 4. Differentiate between intrinsic and extrinsic rewards. 5. Discuss how rewards affect important organizational outcomes. 6. Compare several innovative reward systems. CHAPTER 8 1. Explain why the management of behavior is an important responsibility that managers must address. 2. Describe some of the outcomes of misbehavior in terms of property, politics, performance, interpersonal relations, and intrapersonal relations. 3. Compare how sexual harassment, bullying, and incivility can affect employee productivity and performance. 4. Discuss the contrasting views that companies and employees have toward privacy at work. CHAPTER 9 1. Summarize what is meant by stress 2. Describe the major components of the organizational stress model 3. Compare individual, group, and organizational work stressors 4. Discuss individual and organizational outcomes of stress 5. Identify variables that moderate the stress process 6. Give examples of different organizational and individual approaches to stress prevention and management