1. Capacity Analysis a. Explain and calculate the design capacity of your work process b. Explain the capacity utilization of your work process 2. Theory of Constraints a. Explain the basic tenets of the theory of constraints (TOC) b. Demonstrate the theory of constraints (TOC) c. Describe bottleneck management 3. Process Problems Analysis (a full description of and explanation of your chosen work process problems, including any obstacles or constraints) a. Describe your methodology of your process analysis b. Identify and explain the process problem c. Explain your process problem resolution (including changes to procedures, technology, and competencies).