The materials on ethics posted in this section of the Unit will impact on how to understand and look at how health policy is shaped and influenced for the rest of this course. Instructions: Read the ANA Code of Ethics and the articles posted here. Discuss the following: Think about ethics and how that impacts on health policy. What should we consider as nurses about ethics and health policy? How does the ANA Code of Ethics shape our practice and nursing policies? Customer Service has become very important to hospitals. Discuss the customer service model as a threat to the nursing discipline. You will notice that Austin refers to a book by Ritzer called the McDonaldization of Society. How is healthcare being McDonaldized?