Summarize UPS in the area of customer service, innovations and the use of new technologies within the company, and how UPS continues to improve their processes to remain at the top of the packaging industry.

Read the Case “UPS Competes Globally with Information Technology.” Summarize UPS in the area of customer service, innovations and the use of new technologies within the company, and how UPS continues to improve their processes to remain at the top of the packaging industry.