Explain how customer satisfaction relates to customer loyalty.

For your assignment, search the CSU Online Library for an article of your choice that focuses on an ethical dilemma in the medical field. Based on the article you read, write an article critique that includes the following elements.
Your article critique should be two pages in length, not counting the title or reference pages. In addition to the article you select, you will need to support your paper with at least one additional reference from the CSU Online Library.
This Case Assignment focuses on phenomena within an organization that enables or hinders learning about the business process. The discussion is one from a scholarly perspective, not from any given organization.
Case Assignment
Paste these instructions on the cover page of your case paper, using a small font.
After reviewing the required reading for this module (and if you have time the optional reading), write a 5-page paper addressing the following questions/topics:
· What are professional development activities and organizational development activities according to Blau et al, (2008); what are the differences between the two?
· Explain/describe and contrast organizational learning mechanisms according to Clifford and Thope (2007), as well as Bleu et al (2008).
· What are individual-level factors that deter from learning about processes according to Ng et al., 2006 and Orpen, 1997? Find 1 or 2 external sources if you can and compare them to those identified by these authors.
· Explain organizational environment issues that deter learning about processes. Compare and contrast the works of Alderfer & Smith, 1982 and Ashforth & Mael, 1989, as well as 1 or 2 external sources.
Summarize your findings on why individuals learn about processes in organizations or are hindered from learning within organizations.
Describe the flow of information in your company, or in a company at which you have been employed. In your paper, discuss the following:
The Cold War ended over a decade before the 21st century began. What was supposed to be a “Brave New World” free of the threat of nuclear conflict and a long period of peace and prosperity has been less than what was expected. Yes, communism as a threat to the world and to the dominance of the United States and capitalism has come to pass, but even though the threat of war from the USSR never materialized (thankfully) a new threat did rise up to challenge the U.S. and the West for control. The rise of radical Islamic groups bent on destroying those they call infidels, especially the United States and Western Europe have caused more than a little death, destruction, and despair to a world hoping those threats had ended.
The purpose of this assignment is to evaluate your personal communication skills. Be honest in your evaluation. This should help you identify your challenges and opportunities for improvement.
Write an evaluation and analysis of your personal communication strengths and weaknesses, as well as how you communicate within organizations. First person is acceptable.
Describe the components of communication, as outlined in this week’s reading. Assess your skills in those areas.
Discuss three components, skills, or areas you would like to improve.
Outline an improvement plan.