Please conduct background research on the Wells Fargo Scandal. This scandal involved the bank’s fraudulent generation of checking and savings accounts for its customers without their knowledge or consent. In addition, bank employees were told to transfer money between customers’ accounts to set up the new accounts. Credit cards were also pre-approved for clients without their knowledge or approval.

The scandal at Wells Fargo highlights numerous underlying issues related to dysfunctional management and a culture that supports such unethical activity. Lencioni’s Five Dysfunctions of a Team may offer some insight as to how such a culture emerged in the organization and how teams of sales representatives and employees across the bank’s locations could be led to the engagement of this fraudulent activity.

For this paper, you will analyze the Wells Fargo case through your own research on the topic, and identify issues and problems consistent with concepts from the Five Dysfunctions. As you are conducting your research, consider the following:

What were the underlying key symptoms at the bank related to these dysfunctions?
Should these dysfunctions have been apparent or recognizable to management? Why do you think this crisis become so widespread within the organization?
What recommendations or advice might you have for Wells Fargo in relation to minimizing the symptoms/dysfunctions you have identified?