1) Explains how the concept continuum of care is used in case management and within your organization 2) Explains new services/programs that your organization is currently evaluating or performing that are assisting patients to reach their health goals 3) Explains how new services/programs can impact the bottom line of the organization. 4) Chooses a quality indicator and explains how it can influence quality of care 5) Assesses the practice of linking hospital reimbursement to performance outcomes