Writing for Managers

Portfolios are a series of tasks or communications compiled into one file. Please complete the following assignments in the exact order listed. Each assignment should be on a single page to show proper formatting, but all should be submitted in ONE document. Submit this as ONE Microsoft Word document. Name the file JonesM -PORTFOLIO Week One [Replace “Jones” with your name and place the initial from your first name immediately following.] Click on Week One Portfolio to attach your assignment. This week, you will be asked to put together a series of written communication that focuses on positive messaging for a variety of audiences. You will write a(n) 1. Letter convincing your supervisor that flex time is needed for students 2. Email to a subordinate who has not demonstrated culturally sensitivity 3. Response to an email inquiry about photos 4. Series of interview questions to those in your career field or your desired career field about the need for writing Read below for further directions: 1. Write a Formal Letter (e-Portfolio Artifact) Write a Formal Letter to a Supervisor or Office. See Unit 1, Module 2, p. 36 Imagine that your organization has a generous tuition reimbursement program, but currently employees must take classes outside of regular business hours. You’ve noticed that many classes you want or need at the local university are offered infrequently during evenings or weekends. Address your letter to the correct person or office. For Additional Guidance: Present a logical case with clear facts. Even though form letters can save money and time, do not use one in this case. Consider some of the questions found on under 2-16. Reference pp. 19-24 for guidelines on writing and positive messaging. See p. 129 for an example letter. 2. Write a Formal Email (e-Portfolio Artifact) Write a Formal Email to a Subordinate. See Unit 1, Module 3, p. 56 Imagine that you are a manager or supervisor at a company. Three days ago, one of your subordinates forwarded to everyone in the office a bit of email humor he had received from a friend. Titled, “You know you’re Southern when …,” the email poked fun at Southern speech, attitudes, politics, and lifestyles. Today, your employee sent the following message to you: Subject: Should I Apologize? I’m getting flamed because of the Southern message. I thought it was funny, but some people can’t take a joke. I’ve tried to not reply to the flames, figuring it would make things worse. I’m wondering now if I should apologize. What do you think? Answer the email and make suggestions about how the employee should handle the situation. For Additional Guidance: Remember that most companies have a policy that your email is legally reviewable. Using Module 3, especially pp. 48-54 in Unit 1. Reference pp. 219-221 for email formatting. Write a Formal Memo (e-Portfolio Artifact) RESPONSE TO AN EMAIL BY WRITING A MEMO: Response to Inquiries. See Unit 1, Module 3, p. 57 As Director of Communications, you have received several complaints regarding sexist language. The following is a sample of some of the emails that have been sent to you. Subject: Complaint about sexist language This months newsletter about the Help Desk says that Martina Luna and I are key customer service representatives manning the desk. I dont MAN anything. I work. Caroline Huber Subject: Sales Staff lunches For the past years, customer service has been invited to lunch by the sales staff, which we appreciate. What we dont appreciate is the reference to the event as Ladies Lunch. The Customer Service Department is not all women, and ladies is a bit too precious for my taste. Subject: Let the girls do it When an unexpected customer arrived at noon, one of the managers offered to have lunch brought in. When the customer protested that it was too much trouble, the manager responded. No trouble at all. Let the girls do it. Since when do we employ girls, and are all the women in the company expected to serve male managers like maids? Write a memo reminding employees of non-biased language when it come to gender. Here’s an example of a bias free statement: “You and your guest are invited to the holiday party.” Follow that example as you craft your memo. For Additional Guidance: Order your response with a main point, details, negatives, reader benefits, and an expression of goodwill. See Module 3, pp. 51-54 How to set up a Memo: Module 9 pp. 137 – 138 4. Write Interview Questions (e-Portfolio Artifact) INTERVIEW QUESTIONS: IMPORTANCE OF WRITTEN COMMUNCIATIONS Follow-Up with an Interviewer. See Unit 3, Module 13, pp. 217-227; Unit 7, Module 30, pp. 507-512 Recent research proves that written communication skills are at the top of employers’ wish lists. According to the National Association of Colleges and Employers, % of employers want a candidate with strong written communication skills. Written communication was the number three most desired quality overall, behind leadership skills and ability to work as a team member. (Moore, 2017, para. 2) For this assignment, you will explore the importance of written communication in the workplace by interviewing a professional, ideally in the field you wish to enter upon completion of your degree, a series of questions on the role of writing in the professional world. You may ask an employer or supervisor, a professor, a mentor, or someone on your campus. You may NOT interview a family member or your instructor for this class. You may interview the person on the phone, via email, or in person. You must ask a total of FIVE questions. Be sure several of the questions deal with writing within the career. You may use a MAXIMUM OF THREE of the questions found on pp. 70-71. Reference p. 69 and p. 441, LO 26-4. Include a paragraph (250 words) on what you learned from the interview and how it will help you in the future. Format this assignment as follows: Interviewee Name: Position: Company: Contact Information (email is acceptable): Question 1: Include Your Question Here Response: Question 2: Include Your Question Here Response: Question 3: Include Your Question Here Response: Question 4: Include Your Question Here Response: Question 5: Include Your Question Here Response: Remember to include your reflection (250 words) on what you learned from the interview and how it will help you in the future.
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